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ECM Software Support and Maintenance

Software Support

Because of the complexity of today’s technology, the need for workflow automation and the necessity for achieving a fair return on investment, decision makers are demanding that the document management system solutions they purchase are backed by experienced services and support organizations.

The founders and today’s management team at Business Systems & Consultants are committed to providing expert services and support for their robust information and document storage systems. BSC’s software team is available to install, train, and provide support Enterprise Content Management Software (ECM) systems and applications sold by BSC.  BSC offers on-going service agreements depending on the customer’s needs.

The BSC team has extensive content management experience and maintains a help desk so that customers can access a first line of support for their content management and document management solutions.

With a software support maintenance agreement for the client’s information management system, in general it would include support to identify and address the errors the customer is experiencing and new version upgrades.

BSC is known for its high level technical support expertise and customer retention rate for maintenance renewals. BSC customers are provided with a designated support email address and phone number for support questions.

BSC supports a full range of software solutions such as:

  • ECM systems
  • Document capture platforms
  • Records management applications
  • Business process management and workflow software solutions
  • Document scanning software

ECM solutionsRealizing a Vision for 21st Century ECM

In today’s competitive business world, the traditional functionality of document management and Enterprise Content Management (ECM) software is nothing more than table stakes.

Realizing a Vision for 21st Century ECM

In today’s competitive business world, the traditional functionality of document management and Enterprise Content Management (ECM) software is nothing more than table stakes.